Veterinary Online MX

1. GENERAL INFORMATION

The ownership of this website Veterinarian Online MX, (hereinafter Website) uses: Veterinary Aguilar, and whose contact details are:

Address: C. May 5, South 207, 52330 San Pedro Zictepec, Edo. Mex., Mexico

Contact phone: 7171710072

Contact Email: [email protected]

This document (as well as other documents herein mentioned) regulates the conditions which governs the use of this Web Site (Vet Online MX), and the purchase or acquisition of goods and/or services in the same (hereinafter, Terms).

For the purposes of these Conditions, it is understood that the activity that veterinarioonline.com.mx develops through the Website includes:

Services veterinary consultation online or in person.

In addition to reading these Conditions prior to accessing, browsing and/or using this web site, the User has to have read the Legal Notice and the terms and Conditions of Use, including, the cookies policy, and the policy of privacy and data protection veterinarioonline.com.mx. By using this Web Site, or make and/or soliciting the purchase of a product and/or service through the same, the User agrees to be bound by these Terms and by all the above, so if you do not agree with all of this, you should not use this Web Site.

Also, it is reported that these Conditions may be modified. The User is responsible to review them each time you access, browse and/or use of the Web Site because it will be applicable to those that are in effect at the time they request the purchase of products and/or services.

For all of the questions that the User may have in connection with the Conditions you can get in touch with the owner using the contact details provided above, or, in your case, using the contact form.

2. USER

The access, navigation and use of the Website confers the condition of user (hereinafter referred to, interchangeably, individually and as a User or together as Users), so that you are accepted, since start of the navigation of the Web Site, all of the Conditions set forth herein, as well as its subsequent amendments, without prejudice to the application of the corresponding regulations, legal compliance as the case may be.

The User assumes his responsibility in the correct use of the Website. This responsibility will extend to:

Make use of this Web Site only to make inquiries and purchases and acquisitions legally valid.
Do not make any purchases to be false or fraudulent. If you reasonably could consider that you have made a purchase of this nature may be cancelled and it would be reported to the relevant authorities.
Provide contact details truthful and lawful, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Web Site.

The User will be able to formalize your choice, with veterinarioonline.com.mx the contract of sale governing the products and/or services desired in any of the languages in which the present terms and Conditions are available on this Website.

3. PROCESS OF PURCHASE OR ACQUISITION

Users duly registered can be purchased on the Website by the media and the forms established. Should follow the procedure of purchase and/or booking online Vet Online MX, during which several products and/or services can be selected and added to cart, basket or trailing space of purchase and, finally, click on “Book now”

Also, the User must fill out and/or check the information that at every step he asked, even though, during the purchase process, before payment, you can modify the data of the purchase.

Next, the User will receive an email confirming that veterinarioonline.com.mx has received your order or purchase request and/or provision of the service, that is to say, the order confirmation. And, in your case, we will inform you, also by e-mail when your purchase is being sent. In your case, this information may also be available to the User through his / her personal space connection to the Website.

Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice which will be sent to the User via e-mail, and in his case, through their space a personal connection to the Website. Also, the User may, if they so wish, to obtain a copy of your paper bill, requesting veterinarioonline.com.mx using the spaces of contact of the Web Site or through the contact details provided above.

The User acknowledges that the current, at the time of the purchase, of certain particular conditions of sale, which apply to the product and/or service in question, and that is shown next to the filing or, in your case, the image of this in your page of the Web Site, by indicating, by way of example, but not exhaustive, and in response to each case: name, price, quantity, color, details of the products, or features, mode in which will be carried out and/or cost of the services; and acknowledge that the execution of the purchase order or purchase embodies the full and unreserved acceptance of the conditions of sale applicable to each case.

Communications, purchase orders and payments involved during the transaction made on the Web Site could be filed and preserved in the records computerized veterinarioonline.com.mx in order to constitute a means of proof of the transactions, in any case, in compliance with the reasonable conditions of safety and the laws and regulations that are applicable in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by veterinarioonline.com.mx through the Web Site are subject to the availability of the services or the products and/or to any circumstance or cause of force majeure (clause nine of these Conditions) affecting the supply of the same and/or the provision of the services. If you encounter difficulties regarding the supply of products or not to get products in stock, veterinarioonline.com.mx agrees to contact the User and refund any amount that could have been paid in respect of the amount. This will be equally applicable in the cases in which the provision of a service to be unrealizable.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final in Mexican Pesos (MX$) and include applicable taxes, unless a legal requirement, especially in the area of VAT, it is stated and apply different discussion.

In any case, the Website will add additional costs to the price of a product or a service automatically, but only those that the User has selected and chosen freely and voluntarily.

The prices may change at any time, but changes will not affect orders or purchases made with regard to which the User has already received a confirmation order.

Means of payment are accepted for online services will be: debit or credit Card, payment via MercadoPago and cash payment in shops. In the case of services that include physical contact with the vet, we also accept cash payment in person.

veterinarioonline.com.mx uses all means to ensure the confidentiality and security of your payment information transmitted by the User during the transaction through the Web Site. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank of the same, if such entity does not authorize the payment, veterinarioonline.com.mx is not responsible for any delay or non-delivery and will not be able to form a contract with the User.

Once veterinarioonline.com.mx receives the purchase order by the User through the Web Site, we will make a pre-authorization on the card that is appropriate to ensure that there are sufficient funds to complete the transaction. The charge will be made at the time that it sends the User to the delivery confirmation and/or confirmation of the service that is provided in the form and, in their case, place set.

If the means of payment is MercadoPago, the charge will be made at the time veterinarioonline.com.mx send a confirmation of the purchase order or purchase of products and/or services to the User.

In any case, by clicking on the “Book now” in the User confirms the payment method used is yours.

The orders for the purchase or acquisition in which the User select as means of payment “cash shops” will be reserved for 1 calendar day from the confirmation of the order to leave sufficient time for the payment to be made by the customer. When the system receives the money, the service will be provided, but never provided the service before receiving the payment.

In case of error, veterinarioonline.com.mx will not be able to validate the reservation will be cancelled.

For the payment in cash to the vet in person, the User must select “Pay later” among the payment methods on the Web Site and continue up to “Book now” to complete the reservation. From that moment on, veterinarioonline.com.mx reserves the right to contact the User in order to validate the reservation with him. It is important to note that no online service as well as consultation by video call (or telemed) can be paid using this method of payment.

6. Query address

In cases that proceed to perform the query physical address, it shall be taken in the scope of the following territory: to a maximum of 40 km of distance by road from San Pedro Zictepec.

If, for some reason, which was attributable, veterinarioonline.com.mx is not able to fulfil with the date and time booked, will contact the User to inform you of this circumstance, and, it may choose to go ahead with the recruitment process of establishing a new date or type of service, or to cancel the booking with a full refund of the price paid.

If the User is not going to be in the place of the query at the time agreed upon, you must contact veterinarioonline.com.mx to schedule a consultation at another time.

In case of absence of the User on the date and place without prior notice, at least 30 minutes before the time of the query, the amount agreed for the query will be charged fully and the query may be performed a posteriori on the premises of the Veterinary Aguilar (C. 5 de Mayo Sur 207, 52330 San Pedro Zictepec, Edo. Mex., Mexico) or void depending on the user prefers.

7. TECHNICAL MEANS TO CORRECT ERRORS

We inform the User that in the event that it detects that an error has occurred when you enter data necessary to process your application for a purchase on the Website, you may modify the same by contacting veterinarioonline.com.mx through the spaces of contact enabled on the Web Site, and, in his case, through those enabled in order to contact the customer service, and/or by using the contact data provided in the first clause (general Information). In addition, these information could also be remedied by the User through his / her personal space connection to the Website.

In any case, the User, before you click “Reserve now”, you have access to the space, cart, or booking system where they will be scoring their purchase requests and can make modifications.

Similarly, it directs the User to consult the Legal Notice and General terms and conditions of Use and, in particular, the Privacy policy to gather more information about how to exercise your right of rectification.

8. RETURNS

In the cases in which the User acquires products or services on or through the Web Site of the holder, will attend a series of rights, as listed and described below:

Right of Withdrawal

The User, in both client and user, making a reservation on the Website, and therefore he has the right to cancel the reservation.

In the case of health care services in the own veterinary clinic or on-line (online video call), the user has the right to cancel your appointment without penalty at any time. In the case that the user would have paid any amount, we will proceed your refund total.

In the case of a booking service, the user will only be able to recover your money if and when contact with a minimum term of 30 minutes in advance regarding the date and time contracted to the query. After this interval of 30 minutes before the reserved time, veterinarioonline.com.mx reserves the right to charge the full amount of the reservation without refund any customer or user to cover the cost of travel and the time spent.

To exercise this right of withdrawal, the User shall notify its decision to veterinarioonline.com.mx. You may do so, in your case, through the spaces of contact enabled on the Web Site.

The User, regardless of the medium you choose to communicate your decision, you should express clearly and unequivocally that it is your intention to cancel the booking.

Warranties

Veterinarioonline.com.mx ensures that all of your doctors vets are professional and prepared staff and they will use all their knowledge and resources to provide the best possible care to their animals.

Likewise, it does not guarantee the success of the treatments at 100% because it is impossible to save all the animals sick.

In the consultations, online, keep in mind that our resources are more limited and the percentage of error in diagnosis may increase.

9. DISCLAIMER

Except provision of law to the contrary, veterinarioonline.com.mx does not accept any liability for the following losses, regardless of their origin:

any losses that were not attributable to any failure on your part;
business losses (including loss of profit, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or
all other indirect or consequential loss that was not reasonably foreseeable by both parties at the time when the contract of sale of the products between the two parties.

Also, veterinarioonline.com.mx also limits your liability in the following cases:

veterinarioonline.com.mx apply all actions concerning provide a display faithful of the product on the Web Site, however not responsible for the minimal differences or inaccuracies that may exist due to lack of resolution of the screen, or problems with the browser used or other of this kind.
veterinarioonline.com.mx act with the utmost diligence to put at the disposal of the company responsible for the transport of the product covered by the purchase order. However, no responsibility for damages arising from a malfunction of transport, particularly for causes such as strikes, traffic on roads, and in general of any other characteristic of the sector, and that can lead to delays, loss or theft of the product.
Technical failures that due to unforeseeable circumstances or otherwise impede the normal functioning of the service through the internet. Lack of availability of the Web Site, for reasons of maintenance or other, rendering the service unavailable. veterinarioonline.com.mx puts all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however, disclaims liability for causes not attributable to, fortuitous event or force majeure.
veterinarioonline.com.mx is not responsible for the misuse and/or wear of the products that have been used by the User. At the same time, veterinarioonline.com.mx nor is liable for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
In general, veterinarioonline.com.mx is not liable for any failure to perform, or delay in performance of, any of the obligations, when the same is due to events that are outside of its reasonable control, that is to say, which is due to causes of force majeure, and this may include, by way of example but not limited to:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, threat or terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations shall be suspended during the period that the force majeure event continues, and veterinarioonline.com.mx will have an extension of time to meet them for a period of time equal to the duration of the force majeure. veterinarioonline.com.mx will use all reasonable means to find a solution that will allow you to comply with its obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that the greater part of the communications with veterinarioonline.com.mx will be in electronic format (e-mail or notices posted on the Web Site).

For contractual purposes, the User agrees to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that veterinarioonline.com.mx send to you electronically meet the legal requirements of being written. This condition does not affect the rights recognized by the law to the User.

The User can send notifications and/or communicate with veterinarioonline.com.mx via the contact data in these Conditions are provided and, in his case, through the spaces of contact of the Website.

Also, unless otherwise stated, veterinarioonline.com.mx you may contact and/or notify the User on the e-mail or the postal address provided.

11. DISCLAIMER

No waiver of veterinarioonline.com.mx a legal right or remedy or the lack of requirement for veterinarioonline.com.mx strict compliance by the User of any of its obligations will, or a waiver of other rights or actions derived from a contract or the Terms, or relieve the User of the fulfillment of its obligations.

No waiver of veterinarioonline.com.mx any of these Conditions, or the rights or actions derived from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User by writing.

12. INVALIDITY

If any of these Conditions is declared null and void by a final decision of a competent authority, the remaining provisions shall remain in force, without which are not affected by such declaration of invalidity.

13. ENTIRE AGREEMENT

These Terms and any document expressly referred to in these constitute the entire agreement between the User and veterinarioonline.com.mx in relation to the object of purchase and in lieu of any other covenant, agreement, or promise previously agreed verbally or in writing by the same parties.

The User and veterinarioonline.com.mx acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly stated in these terms and Conditions.

14. DATA PROTECTION

The information or personal data that the users provide to veterinarioonline.com.mx in the course of a transaction on the Web Site, will be treated in accordance with what is established in the Privacy Policy or data protection (contained, in his case, in the Legal Notice and the terms and Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all the information or data you provide is truthful.

15. APPLICABLE LEGISLATION AND JURISDICTION

The access, navigation and/or use of this Website and the contracts for the purchase of products via the site shall be governed by mexican law.

Any dispute, issue or dispute arising out of or related to the access, navigation and/or use of the Website, or the interpretation and enforcement of these Terms, or with the contracts of sale between veterinarioonline.com.mx and the User, shall be subject to the non-exclusive jurisdiction of the courts and tribunals of mexico.

16. COMPLAINTS AND CLAIMS

The User can get to veterinarioonline.com.mx complaints, claims or any other comments you wish to make through the contact information provided at the beginning of these terms and Conditions (General Information).

In addition, veterinarioonline.com.mx has an official complaint to the disposal of consumers and users, and that these can apply to veterinarioonline.com.mx at any time, using the contact information provided at the beginning of these terms and Conditions (General Information).